IBAT Community | Endorsed Providers directory

Deluxe Financial Services

Tyler, TX / Montgomery

Deluxe® provides the industry's highest quality checks and a host of innovative products and services that support the bank's check program to increase security, enhance revenue and customer satisfaction every day. Deluxe Detect®, the industry's most powerful identity verification and fraud screening tool, helps your bank open more profitable new accounts due to superior data integrity and account risk screening. Deluxe ID TheftBlock® is a multifaceted suite of protection and recovery services to help minimize the effects of identity theft. Deluxe loyalty solutions create more loyal customers by helping your bank establish improved purposeful, memorable experiences. IBAT's endorsed solutions include the Welcome Home® Tool Kit; Experience Readiness AssessmentSM, Experience InquirySM and Customer Care AdventureSM.

Products & Services

Deluxe Customer Care Adventure - IBAT Endorsed

Spend a full-day at the Deluxe Phoenix Customer Care Center � where banks can learn the Deluxe call center�s best practices and see and feel the energy that comes from customer care associates doing what they love � and doing it well!
Experience InquirySM - IBAT Endorsed

Deluxe helps banks understand how the feelings and behaviors of customers are driven by their experiences. Their proprietary CustomerBack� Audit methodology analyzes every impression�planned or unplanned�that customers experience at bank branches. Highly trained experience auditors evaluate the total experience�before entering the branch, during their time in the branch and after the visit as they are walking out. As a result of this unique audit, Deluxe provides financial institution with a thorough analysis of their findings, including pinpointing implications of the current situation and opportunities for improvement.
Experience Readiness Assessment - IBAT Endorsed

This tool helps banks benchmark current customer experience situation and determine where they should focus their efforts to improve it. Following a unique mapping approach, Deluxe guides banks through interactive exercises and assessments to help develop appropriate strategies for financial institutions and prioritize efforts where they�ll do the most good.
Welcome Home Tool Kit - IBAT Endorsed

Is a proven method to help ensure everyone in each branch knows exactly how to instill a sense of loyalty with customers from the very beginning. This Engagement Model, a blueprint for transformation, will show why the customer experience is so important and what banks can do to improve it. The Welcome Home Tool Kit includes everything to orchestrate purposeful customer experiences that help instill loyalty�right from the start.
DeluxeCallingSM

Banks can let the world class Deluxe call center professionals reach out to customers on their behalf, providing a personal touchpoint that informs, assures, and invites accountholders into the branch presenting the opportunity to strengthen and develop both new and existing relationships.
Fraud Protection/Remediation
Deluxe Business Advantage - IBAT Endorsed
Deluxe ID Theft Block - IBAT Endorsed
Deluxe Detect - IBAT Endorsed